VISOMA Radiance Essential Bundle
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VISOMA PREPARE Light-Optimizing Cleanser
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VISOMA AMPLIFY LED-ACTIVE RADIANCE Brightening and Tone-Correcting Serum
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VISOMA PROLONG FINAL CREAM ESSENTIAL Skin-Perfecting Daily Cream
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Why the VISOMA skincare line by CelluVIV ?
Unlike traditional skincare, VISOMA was developed to complement the CelluVIV Professional LED System, creating one complete skin longevity ritual. Together, they prepare, support, and protect the skin before and after every LED treatment, helping you achieve healthier, firmer, and more radiant skin over time.
✔ Developed to complement professional LED therapy
✔ One integrated LED & skincare system
✔ Supports healthier, firmer, and more radiant skin
✔ Professional-grade formulations
✔ Designed for consistent, daily use
Your 3-Step Skin Longevity Ritual
VISOMA Prep Cleanser
Create the ideal foundation for LED therapy by gently cleansing the skin and removing impurities, excess oil, and makeup.
VISOMA LED-Active Serum x CelluVIV Professional LED Face Mask
Use the LED-Active Serum together with the CelluVIV Professional LED Face Mask to support healthier, firmer, and more radiant skin through a professional-quality LED treatment in just 10 minutes.
VISOMA Final Cream
Complete your ritual with the Final Cream to nourish the skin, strengthen the skin barrier, lock in hydration, and support long-term skin health.
Frequently Asked Questions
If you purchased your CelluVIV device in the European Union, it is protected by a mandatory 2-year statutory guarantee under EU consumer protection legislation.
This legal guarantee applies automatically and covers any lack of conformity that exists at the time of delivery, including manufacturing defects or products that do not function as described.
During the applicable period, you are entitled to repair, replacement, refund or price reduction , in accordance with EU law.
If you believe your CelluVIV device is faulty or not working properly, please contact contact@celluviv.com.
CelluVIV wellness technology devices come with a 2-year warranty.
If your CelluVIV device is not working as expected, stop using it and contact us as soon as possible: contact@celluviv.com.
If your device qualifies for warranty service, the CelluVIV team may request the following from you:
- Please provide proof of purchase.
- Answer a few questions to help diagnose the problem.
- Follow the necessary steps to initiate the warranty service.
In some cases, you may be asked to repackage your device and return it for inspection . If you need to return it, we will provide you with instructions and a prepaid return shipping label .
Once the original device has been received and inspected, a replacement, refund, or store credit may be issued , depending on whether it meets the warranty requirements.
We are committed to your satisfaction and will always do our best to ensure you enjoy your wellness experience with CelluVIV.
Do not attempt to repair your CelluVIV device, its controller, or any other product components. Attempting to repair it yourself can be dangerous, cause further damage, and void the warranty .
All maintenance and repair services must be performed exclusively by CelluVIV.
If you believe your device is not working properly, please contact us : contact@celluviv.com.
Before initiating any warranty service, the CelluVIV team may request the following from you:
- Please provide proof of purchase.
- Answer some diagnostic questions.
- Follow the necessary steps for evaluation and warranty service.
Our team will guide you through the necessary steps to ensure your device is handled safely and correctly.
What should I do if I'm not completely satisfied with my purchase?
We're confident you'll love your CelluVIV Professional LED Facial Mask , but we understand that sometimes a product may not be the right fit.
If you have any concerns regarding a damaged, defective, or unsatisfactory product , we recommend that you contact us immediately at contact@celluviv.com so that we can review your case and resolve it.
Returns and eligibility
- We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. If the device is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without needing to provide a reason.
- Returned items must be in perfect condition , including all original components and packaging.
- Products that show signs of misuse, damage, or missing parts may not be eligible for a refund or exchange.
Return process
To initiate a return or exchange:
- Please contact CelluVIV customer service, providing your order number and a brief explanation.
- Please do not return any item without first receiving the return instructions.
- If your application is approved, you will receive instructions on the next steps. In eligible cases, you will be provided with a prepaid return label .
Refunds, replacements, or store credits will be issued according to our policy requirements and the condition of the returned item.
What warranty applies to my CelluVIV device in the European Union?
How do I use the LED mask?
How should I clean the LED mask?
How long will it take to see results with the LED face mask?
Shipping and Returns
Where do they ship to?
Do you ship internationally?
How long does shipping take?
I never received my order. What should I do?
Will I have to pay tariffs or customs duties?
Can I modify or cancel my order after I've placed it?
What is your return policy?
How can I initiate a return or request a refund?
When will I receive my refund?
Can I return a gift card?
LED technology
What is LED light therapy?
How can I tell if the CelluVIV professional LED face mask is of the highest quality?
What is irradiance and why is it important in an LED face mask?
Is LED light therapy safe for home use?
Are the results guaranteed?
Can LED light therapy be combined with other skincare or wellness practices?
Who should not use the LED mask?
What material is the LED mask made of?
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We're confident you'll love your CelluVIV Professional LED Facial Mask , but we understand that sometimes a product may not be the right fit.
If you have any concerns regarding a damaged, defective, or unsatisfactory product , we recommend that you contact us immediately at contact@celluviv.com so that we can review your case and resolve it.
Returns and eligibility
- We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. If the device is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without needing to provide a reason.
- Returned items must be in perfect condition , including all original components and packaging.
- Products that show signs of misuse, damage, or missing parts may not be eligible for a refund or exchange.
Return process
To initiate a return or exchange:
- Please contact CelluVIV customer service, providing your order number and a brief explanation.
- Please do not return any item without first receiving the return instructions.
- If your application is approved, you will receive instructions on the next steps. In eligible cases, you will be provided with a prepaid return label .
Refunds, replacements, or store credits will be issued according to our policy requirements and the condition of the returned item.
Using the CelluVIV Professional LED face mask is simple and intuitive:
1. Prepare your skin. Remove your makeup and cleanse your face before using the product.
2. Your ritual : Turn on the device, choose your preferred mode, and relax. The device automatically turns off after each 10-minute session .
3. After your ritual, apply your favorite serum or moisturizer.
Recommended use: 3-5 times per week
Always make sure your device is switched off and unplugged from the power supply before cleaning it.
To clean the mask:
- Gently clean the surface with a soft, dry or slightly damp cloth.
- If necessary, use a mild, non-abrasive cleaner on the cloth.
- Allow the mask to air dry completely before storing or reusing it.
Important care instructions
- Do not immerse the mask in water or any other liquid.
- Do not use alcohol, solvents, abrasive cleaners, or harsh chemicals.
- Do not put the mask in the dishwasher or washing machine.
Regular, gentle cleaning after each use helps maintain hygiene and prolongs the device's lifespan.
Results vary depending on skin type, concerns, and consistency of use.
Many users experience:
- Immediate effects such as relaxation or a gentle warming sensation during or after sessions.
- Visible improvements in the skin after 3 to 6 weeks of consistent use.
- Continuous and cumulative benefits with continued use over time.
For best results, use the mask as directed ( 3 to 5 times per week ) and allow your skin time to adjust. Results are not guaranteed and may vary from person to person.
If you have any questions about expected results or how to optimize your routine, please contact contact@celluviv.com .