If you purchased your CelluVIV device in the European Union, it is protected by a mandatory 2-year statutory guarantee under EU consumer protection legislation.

This legal guarantee applies automatically and covers any lack of conformity that exists at the time of delivery, including manufacturing defects or products that do not function as described.

During the applicable period, you are entitled to repair, replacement, refund or price reduction , in accordance with EU law.

If you believe your CelluVIV device is faulty or not working properly, please contact contact@celluviv.com.

CelluVIV wellness technology devices come with a 2-year warranty.

If your CelluVIV device is not working as expected, stop using it and contact us as soon as possible: contact@celluviv.com.

If your device qualifies for warranty service, the CelluVIV team may request the following from you:

• Please provide proof of purchase.
• Answer a few questions to help diagnose the problem.
• Follow the necessary steps to initiate the warranty service.

In some cases, you may be asked to repackage your device and return it for inspection . If you need to return it, we will provide you with instructions and a prepaid return shipping label .

Once the original device has been received and inspected, a replacement, refund, or store credit may be issued , depending on whether it meets the warranty requirements.

We are committed to your satisfaction and will always do our best to ensure you enjoy your wellness experience with CelluVIV.

Do not attempt to repair your CelluVIV device, its controller, or any other product components. Attempting to repair it yourself can be dangerous, cause further damage, and void the warranty .

All maintenance and repair services must be performed exclusively by CelluVIV.

If you believe your device is not working properly, please contact us : contact@celluviv.com.

Before initiating any warranty service, the CelluVIV team may request the following from you:

• Please provide proof of purchase.
• Answer some diagnostic questions.
• Follow the necessary steps for evaluation and warranty service.

Our team will guide you through the necessary steps to ensure your device is handled safely and correctly.

We're confident you'll love your CelluVIV Professional LED Facial Mask , but we understand that sometimes a product may not be the right fit.

If you have any concerns regarding a damaged, defective, or unsatisfactory product , we recommend that you contact us immediately at contact@celluviv.com so that we can review your case and resolve it.

Returns and eligibility

• We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. If the device is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without needing to provide a reason.
• Returned items must be in perfect condition , including all original components and packaging.
• Products that show signs of misuse, damage, or missing parts may not be eligible for a refund or exchange.

Return process

To initiate a return or exchange:

1. Please contact CelluVIV customer service, providing your order number and a brief explanation.
2. Please do not return any item without first receiving the return instructions.
3. If your application is approved, you will receive instructions on the next steps. In eligible cases, you will be provided with a prepaid return label .

Refunds, replacements, or store credits will be issued according to our policy requirements and the condition of the returned item.

Using the CelluVIV Professional LED face mask is simple and intuitive:

1. Prepare your skin. Remove your makeup and cleanse your face before using the product.

2. Your ritual : Turn on the device, choose your preferred mode, and relax. The device automatically turns off after each 10-minute session .

3. After your ritual, apply your favorite serum or moisturizer.

Recommended use: 3-5 times per week

Always make sure your device is switched off and unplugged from the power supply before cleaning it.

To clean the mask:

• Gently clean the surface with a soft, dry or slightly damp cloth.
• If necessary, use a mild, non-abrasive cleaner on the cloth.
• Allow the mask to air dry completely before storing or reusing it.

Important care instructions

• Do not immerse the mask in water or any other liquid.
• Do not use alcohol, solvents, abrasive cleaners, or harsh chemicals.
• Do not put the mask in the dishwasher or washing machine.

Regular, gentle cleaning after each use helps maintain hygiene and prolongs the device's lifespan.

Results vary depending on skin type, concerns, and consistency of use.

Many users experience:

• Immediate effects such as relaxation or a gentle warming sensation during or after sessions.
• Visible improvements in the skin after 3 to 6 weeks of consistent use.
• Continuous and cumulative benefits with continued use over time.

For best results, use the mask as directed ( 3 to 5 times per week ) and allow your skin time to adjust. Results are not guaranteed and may vary from person to person.

If you have any questions about expected results or how to optimize your routine, please contact contact@celluviv.com .

CelluVIV ships to Europe mainly but also to multiple destinations internationally. Available shipping destinations, delivery times, and costs are displayed at checkout. 

If you are unsure whether we ship to your location, please contact contact@celluviv.com before placing your order. 

Available shipping countries, delivery options, and shipping costs are displayed at checkout. Delivery times may vary depending on your location and local carriers. 

Please note that for orders shipped outside the European Union, customs duties, taxes, or import fees may apply and are the responsibility of the recipient. 

If you have questions about international shipping or need assistance before placing an order, please contact contact@celluviv.com. 

Shipping times vary depending on your location and the shipping method selected at checkout.  

Please note these times start from when your order is packed and ready for shipping. Orders placed by 15:00 CET leave the warehouse the same day.  

Spain Peninsula    1-2 business days 

Spain Other 3-5 business days 

Europe  3-5 business days 

UK 5-7 business days 

International 10-14 business days 

Once your order has shipped, you will receive a confirmation email with tracking details. Please note that delivery times are estimates and may be affected by customs processing or local carriers.

If you have not received your order, please follow these steps: 

1. Check your shipping confirmation email Review the tracking link provided to see the most recent delivery status. 
2. Check with neighbors or your local carrier Sometimes packages are marked as delivered before they arrive or are left with a nearby recipient. 
3. Allow additional time Delivery delays can occasionally occur due to customs processing, local carrier issues, or peak shipping periods. 

If you are still unable to locate your order, please contact contact@celluviv.com with: 

• Your order number 
• The shipping address 
• Any relevant tracking information 

Our team will investigate the issue and guide you through the next steps in accordance with our shipping and refund policies.

For customers outside the European Union, customs duties, taxes, or import fees may apply and are the responsibility of the recipient. These charges are determined by local authorities and are not controlled by us. 

We begin processing orders quickly. If you need to change or cancel your order, please contact contact@celluviv.com as soon as possible. 

Once an order has been shipped, changes or cancellations may no longer be possible. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at contact@celluviv.com.  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To request a return or refund, you must first contact contact@celluviv.com with: 

• Your order number 
• The reason for your request 
• Photos or a short video, if applicable 

Please do not send any items back without prior authorization. Returns sent without approval may not be processed. 

If your return is approved, you will receive detailed instructions. Where applicable, a prepaid return label may be provided. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@celluviv.com. 

Unfortunately not. CelluVIV gift cards are non-refundable and cannot be returned or exchanged. However, gift cards may be transferred to another person if you wish. 

If you have questions about using or transferring a gift card, please contact contact@celluviv.com. 

LED (Light Emitting Diode) light therapy is a non-invasive technology that uses specific wavelengths of light to support the skin’s natural renewal process. 

CelluVIV devices use carefully selected light wavelengths designed for at-home use, without UV radiation. 

The quality of an LED device is defined not only by its appearance, but by how accurately and consistently light is delivered to the skin. 

Key elements that indicate the quality of the CelluVIV Professional LED Face Mask include: 

• Controlled wavelengths: The mask uses specific LED wavelengths commonly applied in cosmetic and wellness technologies. 
• Controlled irradiance:  Irradiance refers to the amount of light energy delivered to the skin per unit area. CelluVIV devices are engineered to deliver light at controlled, appropriate irradiance levels, designed for comfortable and consistent at-home use rather than excessive output. 
• Even light distribution: LEDs are positioned to provide uniform coverage across the face, helping ensure consistent exposure. 
• Stable performance: The device is designed to maintain consistent output throughout each session. 
• Built-in session control: Preset 10-minute sessions support repeatable, easy-to-follow use. 
• Skin-safe materials and construction: Materials are selected for comfort, durability, and regular contact with the skin. 

Together, these factors reflect a device designed with engineering precision, safety, and user experience in mind. 

Irradiance refers to the amount of light energy delivered to the skin per unit area, typically measured in mW/cm². It is a key parameter in LED technology, alongside wavelength and exposure time. 

In an LED face mask, irradiance matters because it influences how much light the skin is exposed to during each session. Balance is important: higher irradiance is not automatically better, especially for regular at-home use. 

The CelluVIV Professional LED Face Mask is designed to operate at an irradiance of around 30 mW/cm², a level commonly used in cosmetic and wellness LED applications for consistent, comfortable sessions. 

This irradiance is paired with: 

• Controlled wavelengths 
• Even light distribution 
• Preset 10-minute sessions 

Together, these elements support repeatable use and a well-balanced exposure profile suited for regular home routines.

When used as directed, LED light therapy is widely used in at-home cosmetic and wellness devices. 

Always follow the usage and care instructions provided with your CelluVIV device. Results and experiences may vary between individuals. 

Results vary from person to person and depend on factors such as skin type, lifestyle, and consistency of use. 

CelluVIV devices are designed to complement your skincare and wellness routine and support visible improvements over time when used as directed. 

Yes. Many users integrate LED light therapy into existing skincare or self-care routines. 

For best practices, use the device on clean skin and apply skincare products after your session, unless otherwise advised. 

The CelluVIV Professional LED Face Mask should not be used by individuals for whom LED light therapy is contraindicated, as outlined on celluviv.com. 

In particular, do not use the device if you: 

• Have open wounds, active skin infections, or severely irritated skin in the treatment area 
• Have a known sensitivity to light or conditions that may be aggravated by light exposure 
• Are using photosensitizing medications or treatments, unless advised otherwise by a qualified professional 

If you experience discomfort, irritation, or any unexpected reaction during use, discontinue use immediately. 

The CelluVIV Professional LED Face Mask is made from high-quality, skin-safe materials designed for comfort, durability, and regular at-home use. 

The mask features: 

• A lightweight, flexible structure that contours comfortably to the face 
• Integrated LED components housed securely within the mask 
• A smooth surface designed for easy cleaning and hygienic use 

All materials are selected to support safe cosmetic and wellness use when the device is used as directed.